Canadian Safe Sport Program (CSSP)
Racquetball Canada has adopted the Canadian Safe Sport Program (CSSP), which is in effect as of April 1, 2025.
Through the CSSP Rules, the Canadian Centre for Ethics in Sport (CCES) independently administers the Universal Code of Conduct to Prevent and Address Maltreatment in Sport (UCCMS) for federally funded, national-level sport organizations by receiving and responding to reports of prohibited behaviour, and by developing and carrying out education, prevention, and policy activities.
The CSSP Rules clearly and publicly set out how that will be done, including defined timelines at each stage of the reporting process. The CSSP also offers support services to connect participants with help along the way.
For more information about the CSSP and the UCCMS, click here.
Independent Third Party for Racquetball
Racquetball Canada has engaged the services of Sportlex Group as our Independent Third Party Case Manager.
Sportlex Group, led by Montreal-based sport lawyer Adam Klevinas, in collaboration with other sport lawyers, is independent of Racquetball Canada and has a wide range of expertise and experience in sport-related disputes in Canada and internationally. Sportlex Group offers services in French and English and can review, advise, and refer issues for further action independently of Racquetball Canada. If you wish to connect with Sportlex Group, click on the Independent Third Party Case Manager button in the “Making a Report” section.
Making a Report
Do you want to make a confidential report about misconduct or make a complaint? The type of allegation or complaint and who it is directed towards determines what you do next.
Any allegation of maltreatment or other prohibited behaviour as defined in the UCCMS or the CSSP Rules against a person designated by Racquetball Canada as a CSSP Participant must be reported to the Canadian Centre for Ethics in Sport.
Racquetball Canada designated CSSP Participants include:
- Board of Directors and Standing Committees
- Operational Committee Chairs
- Provincial Representatives or designates
- Racquetball Canada Staff and Contractors (Therapists, IST, Team Managers, etc.)
- National Team Training Coaches and International Team Coaches
- Contracted Officials at National events
- National Team Athletes
Any allegation of maltreatment or other prohibited behaviour as defined in the UCCMS against someone who is NOT in the list of Racquetball Canada designated CSSP Participants should be be reported to Racquetball Canada’s Independent Third Party Case Manager.
Complaints that to do not relate to UCCMS (ie: team selection, policy infraction) should be reported through Racquetball Canada’s Independent Third Party Case Manager.
Are you in Crisis?
For all urgent situations requiring immediate intervention, contact:
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- Police: 9-1-1
- Talk Suicide: 1-833-456-4566 (24/7) or text 45645 (4pm to midnight ET)
- Kids Help Phone: 1-800-668-6868 or text CONNECT to 686868
Other Sport Helplines
Sport’Aide (Québec)
Sport’Aide is an independent non-profit organization which offers guidance, support and orientation services for young athletes, but also to the various players in the sporting world (parents, coaches, sport organizations, officials and volunteers) who have witnessed violence against young people.
Manitoba Sport Support Line
Sport Manitoba takes its commitment to athlete safety very seriously and has established a Sport Support Line managed 365 days of the year to ensure community members participating in sport have an appropriate outlet to report abuse. In Manitoba the law requires that anyone who suspects a child may be in danger must report their concerns. The Support Line can assist you in making that report.
Sask Sport Sport Line (Saskatchewan)
The Sask Sport Resource Line (including E-Support service) provides information, bilingual support, resources and referrals for sport in Saskatchewan regarding possible bullying, abuse, harassment, discrimination or hazing. This confidential and anonymous resource, operating 365 days of the year from 9 am to 9 pm, is intended to assist callers in determining the most appropriate course of action to take. The Respect Resource Line staff is qualified to handle calls regarding child and youth maltreatment (national/provincial child and youth protection laws) and organization-specific risk management and dispute resolution models.
